Privacy Policy

1. Introduction

This Privacy Policy describes how Chamak Inc. ("we," "us," or "our") collects, uses, and shares information about you when you use our website at chamakinc.com (the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. This policy applies to all visitors, users, and others who access or use the Service.

2. Information We Collect

We collect several types of information in connection with the Service:

• Information you provide directly: Name, email address, phone number, payment information, and location data when you contact us or register for our services.
• Information collected automatically: When you use our Service, we automatically collect IP address, browser type, operating system, referring URLs, device information, and usage data via cookies and similar technologies.
• Information from third-party services: We may receive information about you from third-party services you connect to our platform, such as analytics or payment providers.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Service
• Improve and personalize your experience
• Understand how you use our Service
• Communicate with you, including for customer service and marketing purposes
• Process transactions and send related information
• Send you technical notices, updates, and security alerts
• Comply with applicable legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

• Service providers: We share information with third-party vendors who provide services on our behalf, including analytics and payment processors.
• Legal requirements: We may disclose information if required by law or in response to valid legal processes.
• Business transfers: We may share information in connection with a merger, acquisition, or sale of assets.

We do not sell or share your personal information with third parties for their own marketing purposes.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for the following purposes:

• Analytics and performance monitoring
• Functional preferences and session management
• Marketing and remarketing (where applicable)

Third-party services we use — such as Google Analytics and payment processors — may also set their own cookies subject to their own privacy policies.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Data is not kept longer than necessary for the specified purpose, and retention periods are documented and enforced.

When we no longer need to retain your information, we will securely delete or anonymize it.

7. Your Rights

If you are located in Bangladesh, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete information.
• Right to erasure ("right to be forgotten"): You can ask us to delete your personal data in certain circumstances.
• Right to restriction of processing: You can ask us to limit how we use your data.
• Right to data portability: You can request your data in a machine-readable format.
• Right to object: You can object to our processing of your data based on legitimate interests.

To exercise any of these rights, please contact us at info@chamakinc.com. We will respond within 30 days.

Lawful basis for processing: We process your personal data on the basis of consent, contract performance, legitimate interests, and legal obligations as applicable.

8. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@chamakinc.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

10. Third-Party Links

Our Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically. Changes are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please reach out to us:

• By email: info@chamakinc.com
• By visiting our website: chamakinc.com